All cancellations should be submitted using this form.
The Roman Guy offers a refund on cancellations made more than 24 hours prior to your tour, with the exception of Gift Certificates, Virtual Tours, Trip Planning (article 9), Private Tours (article 6 & 6.1) and Colosseum Underground Tours* which includes Colosseum Underground plus Belvedere* and VIP Colosseum at Night Tour*.
Cancellations made within 24 hours of your tour will not be refunded.
Virtual Tours are nonrefundable, but are transferable with 1 hour advance notice. Gift Cards are non-refundable. They have no expiration date, are fully transferable, and able to be used for any of the products we market on our websites (TheRomanGuy.com, TheTourGuy.com & FinelliShaw.com)
The Roman Guy offers a refund on Private Tour cancellations made more than 7 days prior to your tour with the exception of Trip Planning (article 9 of terms & conditions).
Private Tour cancellations made within 7 days of your tour cannot be refunded.
It is highly recommended you carry the mobile device that you provided on your booking to the meeting point.
Refunds may be subject to a cancellation fee, which may vary by tour, situation, or case. Fees are not limited to, but could include the ticket cost for tours that require the purchase of a ticket in advance. Refunds are disbursed at the discretion of management.
Cancellation Due To Planes, Trains Or Automobile
As stated above, we do not refund clients within 24 hours of a tour, and this includes customers who are late due to flight or train cancellations, delays or issues caused by traffic or congestion, etc. In general, we do not refund any group tour cancelling within 24 hours of the tour start time, or private tour cancelling within 7 days of the tour start time.
If you are concerned about the possibility of cancellation or nonrefundable costs, we recommend the purchase of travel insurance.
*Colosseum Underground tours are subject to a 50% cancellation fee if cancelled at least 7 days in advance. If cancelled less than 7 days in advance, no refund will be given.