Skip the Line Last Supper Tour in Milan

Please note that I do not expect that my experience will be your experience. I have used The Tour Guy/The Roman Guy multiple times and have loved them. This experience left a little to be desired. But this was also a contracted third party, operating in Milan under the name “Tours of Italy.” First, that said, communication was impeccable. Tours of Italy had an external app and left nearly every way to reach them (by app, phone, email, WhatsApp). A week before we arrived and were still stateside, we received a notification that the tour time changed and we needed to be at our meeting location an hour earlier. I had already bought our train tickets from Florence and luckily, our arrival coincided with getting in earlier, but for some, this might have been a major inconvenience. Again, impeccable communication. A text notified me, then the app, then an email, then The Tour Guy. They left no boxes unchecked. Upon arrival we checked in with the guide. Almost immediately our tickets were taken back by the guide. Why? There was a museum strike and they were doing our tour a favor by splitting our group into two - one at 12:15, another at 12:30. Mind you, our original tour was scheduled for 12:30 and they asked us to arrive at 11:15. That was the first bizarre thing. Why have us stand around for an hour before the tour? Second and most noteworthy bizarre thing - they split my husband and I into two different groups, me at 12:15 and him at 12:30. We asked about that split and the guide merely shrugged. We asked if one of us could shift into the other group and were told no, that they didn’t make the decision. The guide worked with two other people on site, one of which (after ten minutes and us making peace that we would split up) took us to the ticket office where they immediately switched my husband’s time. Now, I would say that yes, they did make this right, but the lack of response from the tour guide left a sour taste in my mouth. About the tour itself, there is about 30 minutes spent outside looking at photos of art and hearing about Da Vinci’s art and his contemporaries. What we didn’t hear about was the building it was housed in or much about Da Vinci himself. We later learned that the building was remarkable and somehow the painting survived the war. We saw that as we entered and waiting to go inside. But the guide didn’t really speak about that. The guide brought us into the room and let us absorb the art for a couple of minutes before explaining intricacies of the painting (which he did quite well). I will say that he gave us a very informed tour on the inside of the building. Quite so. But what was lacking for me was the personable experience. Him not caring that I would be separated from my husband did not sit right. Again, I know this is a third party affiliate and not an example of the experience I usually get with The Tour Guy. It will not hinder me in booking again.

Our tour guide was so knowledgeable regarding the amazing Last Supper painting in Milan. After a very engaging tour, she answered each of our questions patiently and thoroughly. She was clearly passionate about the artwork, and this was clearly reflected in her presentation.