Life can be unpredictable and our cancellation policy is as good as it gets for tours in Europe. We offer cancelation within 24 hours prior to your tour start time free of charge. However, we understand that most people who need to cancel, or can’t make their tour, do so within the 24 hours period. A majority of no-shows or cancellations are due to a cancelled flight, traffic, or a delayed train.
Our policy is created this way to protect our tour guides. If a tour is cancelled, this gives them enough time to be scheduled on another tour and continue to work. Our season is only about 6 to 8 months long so tour guides need assurance that they will earn enough each season.
We recommend travel insurance to protect you from what happens within the 24 hour cancellation policy. So don’t take a risk and ensure your tours and travel with a well-known travel insurance company.
We recommend Travel Guard, but shop around and make sure you get everything in writing. The Roman Guy recommends Travel Guard, but we don’t get involved in the policies before, during or after purchase. We can’t guarantee they will cover everything so ask a lot of questions, and like I said, get it in writing!
Be aware that that they will only cover losses or damages if you have official documentation. If your train is delayed or cancelled, they’ll want a letter from the train company. If your bag is lost or stolen, they’ll want a police report. Also, book your policy within 15 days of purchasing your travel.