The Roman Guy offers a full refund on cancellations made more than 72 hours prior to your tour taking place. Cancellations made within 72 hours of your tour taking place cannot be refunded but we will do our best to accommodate you on another tour or date, pending availability. For small group tours, we will do our best to re-schedule you on another tour for as much as 40% of the original cost, but once again this is subject to availability. For private tours, customers will be asked to pay up to 60% of the original tour cost. The cost we ask varies per tour, but in general we only charge you for any additional costs that we incur such as tickets. We have no intention of profiting from disruptions to your vacation.
Due to extremely strict slot times for entry into sites, we recommend you to show up 15 minutes before the scheduled meeting time on your voucher. The group leaves exactly at the scheduled meeting time. If you show up late or cannot find the meeting point, for any reason, you will not be granted a refund. For most tours, it is not logistically possible to join the group after it has started.
It is highly recommended that you carry a mobile device with you to the meeting point. Use the phone number and email address of that device when booking. If you are late or lost we will do our best to contact you to help. If we successfully contact you and you still cannot get to the meeting point in time to enter with our group, you will not be granted a refund.
CANCELLATION DUE TO PLANES, TRAINS OR AUTOMOBILE
As stated above, we do not refund clients who do not show up on time for tours. This includes, but is not limited to, tardiness due to flight or train cancellations, delays or issues caused by traffic or congestion. In general, we do not refund anyone cancelling within 72 hours of the tour start time.
To protect you from this portion of our cancelation policy, we recommend the purchase of travel insurance. We recommend a particular policy, but you are welcome to shop around. Be sure to ask a representative if the insurance policy covers losses due to delays and cancellations. We also recommend getting that in writing. The Roman Guy does not take responsibility if a policy, even the one we recommend, does not cover any losses due to delays. Each traveler should be diligent when selecting a policy to ensure it covers trip disruptions.
In the case of a delay, we recommend contacting us as soon as you know you will be late. The earlier we know, the more we can do for you.
As mentioned above, for small group tours, we will do our best to re-schedule you on another tour for as much as 40% of the original cost, but once again this is subject to availability. For private tours, customers will be asked to pay up to 60% of the original tour cost.